Jul 1, 2021 | By Carol Britton
Was happy to find Philly pretzels was a little over baked.
Owner Response: I'm sorry your felt the soft pretzels were a little over baked. We do carry soft pretzels from two bakeries... Center City Pretzels, which you ordered, are a darker and dense, more traditional style. Philly Pretzel Factory pretzels tend to be lighter in color and weight. Perhaps those would be more to your liking. I'll reach out to you via email as well. Thank you for your feedback. We appreciate your business.
Jun 8, 2021 | By Robert M Mason Jr
I was looking for something different to send a friend for his birthday and I found the Pennsylvania General Store. I chose as a gift the soft pretzels. My friend loves the gift and loved the pretzels even more! I will be ordering more for Father's Day!
Just what the Doctor Ordered
Jun 5, 2021 | By Terrell C Harmon
I've been craving a Philly Pretzel since I left The Philly Area in 2008 but returning to work in the area over the years. These pretzels hit it out of the park; the dough, salt and mustard are all original and satisfied my craving and saved me the cost of a plane ticket! Will be ordering again.
Will buy again
May 29, 2021 | By Nancy Smith
Package was delivered to recipient on time and without incident.
May 23, 2021 | By Maryann Worrell
My niece lives in Florida and is going through a tough time fighting Cancer. We spoke about many things we did or ate in Philly growing up. I sent her the pretzels and love mug and she so enjoyed them with her family, making a wonderful memory.
Owner Response: I'm so glad the pretzels were able to bring back wonderful memories and so thoughtful of you to send them to your niece to cheer her up. Thankyou for your business! We're happy to help.
May 15, 2021 | By dk
Very fresh. Love them!
May 13, 2021 | By Blair Woodward
I got these as a mother's day gift for my mum, who's from Philly but now lives in Florida. Pretzels are the number one thing she misses from Philly and she was so excited to get these! They arrived right when I asked them to be delivered and mum said they were delicious!
May 8, 2021 | By Margo Shari
My husband and a co-worker are from Philly and they miss the food. Cincinnati does not compare. Both were grateful and want more.
would order again
May 1, 2021 | By Barbara L. Vignola
Actually I have ordered these before. Sent them to my kids in Florida for pretzel day. They love them.
Apr 22, 2021 | By Antonio chattin
I really enjoyed the soft pretzels. Thank you for correcting the bad order prior to this one. I continue to reminisce about growing up enjoying the soft pretzels my parents would buy me and my sister. Thank you!!!!
Apr 8, 2021 | By Jennifer
Great pretzels, great delivery! On time and they were fresh and delicious!!
Mar 20, 2021 | By Christine DeMuro
Mar 6, 2021 | By carol barrett
Some Philly Love!
Mar 4, 2021 | By Jeana Molinaro
Our family in Florida loved them!
So Good, I'm Doubling My Next Order
Feb 27, 2021 | By Barbara
I placed my order during the recent winter storms in the northeast. I received several emails from the company keeping me informed of the delays in shipping. When my order arrived, all was fresh and begging to be eaten. I put half of the order in the freezer, but I don't know why-- they were barely in there long enough to get cold when we were eating those, too. We didn't use the enclosed salt packet, but the mustard packs were handy. Next time, I'm ordering twice as many pretzels!
Feb 21, 2021 | By Rebecca
I sent these to a friend in Nebraska for her birthday, and she and her family loved them!!
Feb 12, 2021 | By Cheryl Ruggiero
I ordered a shipment of Philly Pretzels which included a 12 pack of fresh baked pretzels and a box of 15 fresh frozen pretzels and through a delay by UPS, the order was delayed and the pretzels became dry and stale waiting in transit. The PA General Store promptly resent a duplicate order and these pretzels arrived promptly and are absolute delicious!!! Two thumbs up to the PA General Store for their care and commitment to their product!
Owner Response: Thank you for your review! Again, we do apologize for the weather delay that held up your pretzels. But we are so glad you notified us so we could quickly ship out a fresh batch. We certainly are committed to the quality of our products. We appreciate your business and look forward to the opportunity to assist you again in the near future.
Feb 11, 2021 | By Dawn Agnew
Wasn't sure what to expect. But, these were delivered on time and in great condition. The instructions were clear, and everyone loved them! I will definitely order these again.
Feb 6, 2021 | By Scott Hamilton
Super fast shipping, came fresh. Can't wait to order again!
Just like Philly
Jan 29, 2021 | By Michele Remolde
Ordered these for my husband and mother in law. Both were thrilled and cited stories about their time in Philly and the pretzel carts. Both said these pretzels were amazing! Of course, I enjoyed them as well. Great service and easy delivery!
Owner Response: Thank you for your feedback! We love how our products inspire folks to tell nostalgic stories with their families. Thank you for your business.
Review of recent pretzel order
Jan 28, 2021 | By Lisa Portnoy
I ordered these Philly favorites for our lunch while watching the inauguration. They arrived a day earlier than expected and were fresh and delicious. As a Philadelphia expat living in MD, they are a welcomed part of my childhood.
A lovely gift for nostalgia
Jan 7, 2021 | By LISA BETH CRAWFORD
I sent the soft pretzels to a few family members over the holidays. Our family is from Philadelphia be we are now scatter across the US. This treat was well loved and a welcome "taste of home." Highly recommend!
Dec 31, 2020 | By LJ
Every bite reminds me of when I was a boy living in Lancaster, Fantastic!
Dec 26, 2020 | By M. Marcacci
My son and grandson in S.C. were so happy to receive their Philly soft pretzels and enjoyed their extra special Christmas treat. They can't get the best soft pretzels where they live.
philadelphia soft pretzels
Dec 20, 2020 | By mary cruse
my son's favorite gift. he makes pizza pretzels.reminds him of home.
A taste of home
Dec 17, 2020 | By LISA BETH CRAWFORD
I sent some soft pretzels to my dad who was born and raised in Philadelphia and now lives on Cape Cod. He was totally tickled by the gift and enjoyed the authentic taste of home while he sat in his easy chair watching the Eagles play.
Dec 12, 2020 | By Mark W Bassler
I remember my days as a child in Philadelphia getting the soft pretzel directly from a vendor on the street corner. These pretzels remind me of that. There's nothing like a nice philly soft pretzel and a good movie at home.
Taste of home
Dec 12, 2020 | By Robert R Otto
Dec 1, 2020 | By Kath b
Family said they liked
Nov 20, 2020 | By Alicia
These soft pretzels are delicious! Shipping is expensive but they arrive on time and neatly packaged. This was my third order and won't be my last.
Owner Response: We're so glad to hear that you enjoyed the soft pretzels and thank you for your continued business. Due to the perishable nature of this product, expedited shipping may be a bit more. But as I'm sure you may agree, it's worth it when the pretzels arrive to you fresh and delicious. We appreciate your continued support of our small business.
Nov 8, 2020 | By Joan Nieman
Taste just like I remember them.
Great Soft Pretzels
Nov 7, 2020 | By Linda Carvin
We ordered pretzels for the Eagles/Dallas game. They were fantastic. Now we know we can count on you for great service and good products.
Nov 6, 2020 | By Alan
Reminded me of being on streets of Philly!
Nov 1, 2020 | By Tracey
The recipient of the gift basket was thrilled ! It surely brightened their day!
Oct 31, 2020 | By Edward Foster
Extremely quick and reliable service.
Oct 16, 2020 | By Annmarie cortes
One of the things I miss not living in Philly.
Recipient loved them
Sep 2, 2020 | By Karen Brooks
Sent these to a friend for his grad school graduation, and he was thrilled! A great idea for a different kind of gift (rather than flowers etc.). They arrived on time.
Aug 29, 2020 | By Thelma McKenney
My hubby is from Philly and the pretzels are a great reminder of home!
Great gift idea
Aug 15, 2020 | By Mark
Couldn't see my grandkids because of the Covid restrictions that are in place in their state so I decided to send pretzels. They arrived within 2 days and the kids loved them. Fresh and delicious.
Owner Response: We're happy to hear your grandkids enjoyed the soft pretzels. You are such a thoughtful grandparent.
Excellent Customer Service
Aug 15, 2020 | By Caren Cocuzza
I had a problem with an order and the customer service was excellent. The representive was courteous and responsive to my concerns.
Excellent Customer Service
Aug 13, 2020 | By Ashley Bowen
I had a minor problem with my order (completely my fault) and they were quick to resolve the issue. My friend loved the pretzels. They arrived quickly, were still fresh, and well-packaged. Will absolutely order again.
Everybody loves pretzels!
Aug 13, 2020 | By Felica
These are our go-to when we want to send thank-yous, just because, or really any occasion gifts to customers. Everyone loves getting these!
Philadelphia Soft Pretzels
Aug 13, 2020 | By Jeanne Gilton
The pretzels and the packets of mustard arrived at our home in great condition. We warmed them in the oven and sprinkled the salt on them and enjoyed them.
Soft Pretzels for Mom's birthday
Aug 7, 2020 | By Joseph Costello
Mom received and loved the pretzels. It was her 95th birthday. She shared them with her friends. Her suggestion: "Tell them to send mustard next time, too."
Just Like Home
Jul 30, 2020 | By LENA LISKER
My husband Joel and I are from Philadelphia, and when dating as students, we went into the city and always enjoyed our Philadelphia soft pretzels. When I discovered you, I had to order some for his birthday, July 27. Thank you for the memories!
Owner Response: We're happy we were able to help celebrate Joel's birthday with such good memories.
A Taste of home
Jul 16, 2020 | By Jenn Gilroy
Relocated from Philly to Greenville S.C. Pretzels take me back every time I eat one Delicious!!
Owner Response: We're happy we can bring back fond memories of Philly for you.
I miss Philly pretzels
Jul 9, 2020 | By Erainer Stewart
My order came as promised. The pretzels were wrapped to keep them fresh. I moved from Philly over 10 years ago. I miss Philly food. It is good to know I can at least order a taste of Philly.
Jul 7, 2020 | By Linda Gonzales
Gift recipient was thrilled with the Pretzels...said they arrived in great shape (shipped to Florida), and they just LOVED the fact that the order came with mustard!! Truly a hit...
Owner Response: We're glad to hear your recipient loved the Philly soft pretzels and the mustard. Even though the pretzels are great alone, the mustard does compliment them.
Jun 28, 2020 | By Angie
Father loved Philadelphia soft pretzels when he worked there! Awesome gift for Father's Day.
Owner Response: We're glad we were able to assist you in bringing back good memories of Philly for your father.
Out of State Treat
Jun 27, 2020 | By Sandy LaCoste
Great gift for my in-laws who Love Philly pretzels but live in Maryland. My Mother-in-Law enjoyed them so much for Mother's Day that we sent the same gift to. Y Father-in-Law for Father's Day. Easy for them and they enjoyed them very much.
Owner Response: We're happy to hear your gifts of soft pretzels were enjoyed by your in-laws.
My dad loves them
Jun 26, 2020 | By Jamie
My dad received the pretzels for Father's Day. He loves them. Takes him back to his childhood in Philly. We will be ordering more soon. They came on time and fresh.
Jun 26, 2020 | By Denise Fair
Pretzels arrived perfectly packaged, fresh and yummy!
Outstanding Customer Service
Jun 18, 2020 | By Robin Lisa Aloi
PA General Store did it again! We sent soft pretzels to a PA native who lives near us in NYC-she almost cried when she got them! Thank You PA General Store-You are the best!
May 28, 2020 | By Helen Carroll
These pretzels are so good and taste like a real soft pretzel. My family loves them
Owner Response: We;re happy to hear you and your family enjoyed the soft pretzels.
May 21, 2020 | By Michelle Smith
Sent to my 4 year old grandson, he gave the thumbs up, and he's a tough critic
Owner Response: We're happy to hear we passed the critic's taste test. You're such a thoughtful grandmother.
Mother's day order
May 19, 2020 | By John Cirame
I order some pretzels to bring to my mother on mother's day. The order was messed up by UPS and not delivered until three days after Mother's day. Penn General Store was great to deal with during this issue. They offered to send a new or receive a refund. It's great to see a company stand behind their service even when it is not thier fault.
May 18, 2020 | By dk
Delicious Soft Pretzels
May 16, 2020 | By Patricia
I purchased these for my mom and I had a few with her. They're delicious. Soft, chewy, and they take me back to my childhood. I baked them for 14 minutes and they were perfect! It probably depends on your oven. I will definitely order these again!
May 16, 2020 | By Judith Hoopes
Nothing like a warm pretzel, these were so big. My family came from shenandoah, PA so we like a taste of PA every now and then.
Best gift I ever sent
May 15, 2020 | By Marsha Schamber
We are originally from Philadelphia. My daughter and her family live in Georgia. They have wanted real pretzels for a long time. They were so happy with these. Great website! Delicious pretzels!
May 14, 2020 | By Helen Carroll
Sent these pretzels as a gift and was very happy with the whole experience. They arrived on the date selected, packaged well and did not disappoint with taste! Will definitely order again.
A little piece of Philly
May 10, 2020 | By Mike Rowen
Haven't lived in Philly for 30+ years but always stock up on pretzels when I visit. Now that I've found this website I can enjoy fantastic pretzels anytime!
Owner Response: We are happy to hear you are still enjoying Philly soft pretzels and look forward to assisting you in the future.
May 9, 2020 | By Arlene Gaynes
So good ! Our favorite pretzels !!!
Owner Response: We're glad to hear Philly soft pretzels are your favorite. Ours too!
May 8, 2020 | By dk
Just as good as going to the local store for pickup. Fast delivery. Have ordered multiple tomes already!
May 7, 2020 | By Donna Carroll
The pretzels arrived stale and the pretzels I remember before where larger and bit elongated...it looks like a different supplier
Owner Response: We are sorry your pretzels arrived stale. We will happily refund you. We are using Philly Pretzel Factory at the moment because Center City Pretzel is not operating during our COVID quarantine.
May 5, 2020 | By Dorothy Kollinger
This is a great little gift, especially for someone who grew up in the area and is nostalgic for a "taste of home". No complaints with the product itself, but shipping was a little expensive.
May 3, 2020 | By Anita Panepinto
pretzels were delicious. everyone enjoyed them.
May 2, 2020 | By Sara Kolacz
These soft pretzels were great. They came fresh and fast. Thank you
The perfect gift
Apr 30, 2020 | By Marilyn Hansen
This was sent as a gift to our grandson who is "sheltering in place" by himself a long way from his family and we wanted to send him a day brightener. They arrived on the scheduled date and he immediately declared them DELICIOUS.
The food that reminds you of Philly
Apr 24, 2020 | By Greg
My wife and I were homesick and craving tastycakes and pretzels. Not only was delivery quick, but the food was great. It felt like we were living in Philly again.
Apr 23, 2020 | By Susan H. Phillips
The young woman who took my order over the phone was especially helpful and accurate. I really appreciated her service during this busy time. Thank you.
Apr 14, 2020 | By RICH ROSS
I really enjoyed receiving this gift in the mail. It has been a really long time since i have had one of the tasty Phildelphia soft pretzels. Heating them up and adding salt and mustard brought back some great memories. Now I can have one whenever I want - always a treat.
Apr 12, 2020 | By Eleanor Hotchkiss
These are the best soft pretzels I ever had, I so surprised when I opened the box there was a red ribbon around it. Thank you!
Soft Pretzel Lover
Apr 4, 2020 | By Gladys Floyd
Sent my sister, also a soft pretzel lover, a gift of 12 Pennsylvania General Store soft pretzels. She called the minute they arrived, and she was thrilled! We've both been away from wonderful Philadelphia soft pretzels for many years, and the mall pretzels aren't the same thing at all! Thanks for helping me deliver such a wonderful gift.
Apr 3, 2020 | By Anna
The pretzels arrived on time and were delicious! A taste of Philadelphia---yummy soft pretzels!
Mar 26, 2020 | By MJ Ray
Very pleased with these pretzels! Ate 1 the day they arrived and froze the rest. They are awesome even after being frozen. Will order again!
Mar 26, 2020 | By pat smith
Love sending Philly pretzels to friends and family - very yummy treats!
Philly soft pretzels
Dec 28, 2019 | By Michael Lee
My soft pretzels were delivered promptly, wrapped as they should be and fresh. Would order them again
Dec 27, 2019 | By Karen M
We are repeat customers - northerners displaced to the South, and missing our Philly pretzels. Thank goodness for the Pennsylvania General Store!
I was pleasantly surprised
Dec 26, 2019 | By Jennifer
I wasn't sure about this purchase but there were other great reviews so I went for it and so glad I did. I bought these for my dad who is from PA and when I gave them to him he was so excited. The only down side was there were no reheat instructions as to oven, toaster, best temp to reheat etc. But he figured it out and tried one and absolutely loved them. He froze the ones he couldn't eat since there were so many so I hope they freeze well. But overall happy I made this purchase.
Owner Response: Hello Jennifer, Thank you for ordering and enjoying our Soft Pretzels. Each order of soft pretzels should come with reheating instructions and we truly apologize if your order did not come with the instructions. Please feel free to call our call center if you ever have any questions about your order. We will gladly provide the instructions over the phone.
Philly Pretzels a huge hir!!!
Dec 22, 2019 | By Tom Hazel
Sent fresh pretzels as a thank you as well as tasty cakes. They loved the pretzels and toasted a few up on the spot. Tasty and fresh!!!!! Great job folks!!!
Nov 14, 2019 | By Clara White
This is our second time ordering these pretzels and they are awesome we moisten them and put the salt on that's provided with the order and we actually warm them up in the air fryer to come out crispy on the outside moist and also delicious on the inside
Owner Response: What a wonderful idea! Thanks for sharing!
Recently-purchased Philadelphia pretzels
Oct 27, 2019 | By Robert Reynolds
Those pretzels are really delicious! I'm already looking forward to placing my next order! They make EXCELLENT snacks!
Oct 25, 2019 | By Brenda McFadden
I'm moved from philly some 20 years and would travel back just to get the things I grew up eating. Pretzels being one of those treasured treats I came across this sight and I am pleased to say this is what I been looking for. The pretzels were delicious and I am in the process of ordering some more as we speak. Thanks!!!
The best soft pretzels-ever!
Oct 14, 2019 | By Julia
The soft pretzels are made with the best ingredients. No other soft pretzels come close. I order them when I am homesick and I am never disappointed. The customer service is excellent. I highly recommend the business.
Just Like Home
Sep 24, 2019 | By Eric Blocker
I've been wanting a taste from home for quite a while and when I saw the pretzels, I couldn't resist.
Sep 19, 2019 | By M Barnett
Having grown up in Philadelphia and the Philly suburbs I really miss some of the Philly fair. I ordered 1000 soft pretzels and they arrived overnight via Fed ex. I'm so happy to know I can get soft pretzels when I wish even though I live in the sticks now. I will definitely be using this site again
A taste of home
Jun 22, 2019 | By Nanci Corsi
My husband is from South Jersey and always misses Philly soft pretzels. You can't find them in the South. These arrived quickly and were fresh and tasty! He and the kids couldn't wait to eat them.
May 18, 2019 | By Cindy
Brought them for my sister and cousin both from Philadelphia for their birthdays. A pleasant surprise.
May 4, 2019 | By catherine GOETZ
I sent my daughter soft pretzels to her college in Ohio. They arrived tasty and soft! They were a big hit with her international friends who had never experienced a soft pretzel!
BEST IN PHILADELPHIA
Mar 7, 2019 | By Toni Fisher
TRUE Philadelphia PretzelsL These are like the ones I had in grade school 50 years ago. Soft, they even sent me salt and mustard. I froze in two's immediately after I ate two. I love Penn. General Store - great packaging. THANK YOU PHILADELPHIA.