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Reviews


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Great gift, excellent customer service
Jul 10, 2022  |  By Kristen Young
I bought this for my boss. When she decided to take the day off, I contacted PA General Store customer support. Within minutes they rescheduled the delivery day to get here a day early. They arrived on time and tasted delicious. Birthday saved!


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Awesome Philly Treats
Jun 18, 2022  |  By Cyndy
Authentic Philadelphia Products! Excellent customer service and quick shipping!


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Soft Philly Pretzels
May 27, 2022  |  By Matthew
Delicious treat. I love how they come connected x5. Anytime I was in Philly, I would indulge. It's great to have access without physically being there.


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Best soft pretzels.
May 19, 2022  |  By Sandy Dottenwhy
I wish I could get them locally. One of my Philly favorites!


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Good stuff
May 19, 2022  |  By Tim Hal
Your pretzels are so good! I would eat them everyday if I could!!


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Dangerous delivery
May 6, 2022  |  By Jill Garner
Our son grew up in the Philly area but he and his New Hampshire-born wife now live in Ann Arbor, Mi. They both love Philly soft pretzels and make sure to get them whenever they come to visit us in West Chester. This year we decided to surprise them for their wedding anniversary by sending them a Philly Pretzel Factory gift box. We worried the pretzels might get stale in the shipping but not a problem! The PA General Store upgraded the delivery to 2 days and our son said they arrived fresh and delicious. He added, "it's almost dangerous to know we can get Philly soft pretzels delivered right to our door."


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Fast and Delicious
May 5, 2022  |  By Javier Ramirez
Received the pretzels a lot quicker than I thought!


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Philly soft pretzels
Apr 14, 2022  |  By Annette Damore
Excellent! I miss them so much now that I'm living in Florida. It's so great to have them delivered to my door.


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Great Soft Pretzels from Home
Apr 8, 2022  |  By Floyd Miller
Since moving out of state, there are a number of things I miss about PA. One of those things is the Philly Soft Pretzel. These pretzels from Pennsylvania General Store are just as I remember and it's easy to finish their preparation. They can even be frozen to enjoy at a later time. I have ordered batches in the past but now this treat is even better -- they come with a jar of Philly Pretzel Factory's original mustard instead of cafeteria style packs!


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Great Philly Soft Pretzels
Dec 23, 2021  |  By Floyd Miller
I've enjoyed Philadelphia style soft pretzels since I was a kid. I missed them during the ten years I lived in Michigan and now living in Maine, I can enjoy them again. The Philly Soft Pretzel Factory has got the recipe down. They are easy to salt and reheat! They also freeze well, so I can enjoy a box for several weeks and share them with friends.


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Delicious Pretzels
Sep 30, 2021  |  By Georgetta Cloud
I received my order and these pretzels are so delicious! My family and I are originally from the Philly area, so we are thrilled we can enjoy these again!


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Home again
Sep 30, 2021  |  By Judith Springer
It's been years since I've been 'home' to Philly. Really missed some of my favorite foods. Your box of Philly soft pretzels took me back 65 yrs. to "Pretzel Day" at school. Everything came in great condition and I have been enjoying the pretzels ever since.


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OKUUR!
Sep 11, 2021  |  By April Brown-Lebron
I was born and raised in South Philly! When I am in the mood for soft pretzels, I will ONLY order from PGS. The pretzels are packaged well and handled with care. I always separate the pretzels and freeze immediately. When I want to indulge, I usually heat pretzels in the toaster oven. This allows for a crispy texture on the outside, and super chewy on the inside. I have placed in the microwave for a soft texture inside and out.


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Pretzels
Jul 24, 2021  |  By Bernard Reca
Fresh, delicious, a taste of Phillie


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Birthday gift
Jul 18, 2021  |  By Ruth Reaves
I sent these to my best friend for her birthday and they were a huge hit! She was raving about them and absolutely loved them!


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street food
Jun 4, 2021  |  By james finkle
Great stuff like on the street.


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NanCee
May 13, 2021  |  By Nancy
Pretzels arrived a day sooner than expected and were fresh and delicious! Recipient was thrilled to receive the taste of Philly. I will definitely use PA General Store again!


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Pretzels
May 11, 2021  |  By Georgetta Cloud
My family and I just love your pretzels and are delighted with each order! They arrive on time , packaged nicely and fresh! We will definitely be placing another order soon! Thank you for giving us something good from our hometown!


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Pretzels deliver
May 6, 2021  |  By Lorraine Stagliano
My daughter and grandkids were thrilled they said they felt like home and were delicious. It was sent to Illinois; thank you.


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Yummmm
Apr 24, 2021  |  By Lisa DeSoi
Best pretzels ever!!! Shipped overnight and pretzels were perfect! Will definitely be ordering more!!!!


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Philly pretzels
Apr 24, 2021  |  By Ronald Lasker
Arrived perfectly packaged and fresh.


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pretzels as health food
Apr 1, 2021  |  By Michael
For people familiar with the unique taste, when they find themselves out of the area, PGS delivery not only satisfied the craving for the real Philly soul food (lets face it - it is the soft pretzels, not that famous sandwich) it also served as an emotional elixir, healing the wound of being away from the crispy soft, salt crusted, yellow mustard covered goodness that is the center of our shared universe, of everything we hold dear such as mom, apple pie and the Eagles. May the enterprise you are engaged in continue to spread the chewy doughy treats to lift us all up wherever life sends us in the pursuit of Happiness fortified as we would be in our mojo and spirit by your great deeds. As they say in South Philly, "Muy Excellente!"
Owner Response:    Thank you for your thoughtful feedback! We are so happy to be able to send you fond memories of home.


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Recent order
Apr 1, 2021  |  By Jean stanowski
Everything we received was great and would order again.


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Pretzels
Mar 25, 2021  |  By Georgetta Cloud
The pretzels arrived and were so delicious! I'll be ordering again very soon!


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Fantastic pretzels
Mar 11, 2021  |  By Bernard Reca
Fresh and delicious. Freezes well.


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Soft pretzels
Mar 6, 2021  |  By dawn licaretz
So happy I can order food items from Philly. Husband moved us to New York and miss home foods. Great shipping and food products!


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Philly Pretzels
Mar 4, 2021  |  By Donald Pursel
Your service was great and the pretzels are great also. Taste so good since we used to live in PA.


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A taste of home
Feb 28, 2021  |  By Bill
The pretzels arrived in two days. They were fairly fresh and tasty.
Owner Response:    Thank you for your feedback! I wish they could be delivered to your door piping hot from a Philly street vendor. We do our best to get them to you as soon as possible and include directions on how to freeze and re-heat. Hopefully, re-heating them will mimic that fresh street vendor pretzel you remember. I'm glad you enjoyed your pretzels! Thank you for your business.


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Soft Pretzels
Feb 23, 2021  |  By Jodi
I love that I can login and order some of my husbands favorites, to give him a little taste of "home", every now and again! The soft pretzels are always an awesome treat, he loves them, and so does the rest of our family!


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Great tasting soft pretzel
Feb 20, 2021  |  By Karen Leszkowicz
These pretzels are the best. I have ordered them several times and have not been disappointed. They are fresh with just the right amount of softness. Perfect snack for anytime.


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Pretzels
Feb 18, 2021  |  By Adam
The soft pretzel order came fast and fresh! The pretzels went right into the freezer and now I just throw one in the toaster oven to warm up when I feel the need for a soft Philly Pretzel! Great service.


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Soft Pretzel Package
Feb 13, 2021  |  By Sandra McSparron
Shipped a Soft Pretzel Package to Chicago. Ordering was easy and I could even pick the date when I wanted the package shipped! It arrived on time and the recipient was thrilled with her Philly soft pretzels. Will definitely order again.


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Best pretzels ever
Feb 13, 2021  |  By Croke
Sent these as a gift to life long Philadelphians who are in their 90's and have been quarantined since March.... They said they were the best pretzels they have ever had and were thrilled with the surprise treat! Thank you for making their day delicious!


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Pretzels
Feb 11, 2021  |  By Christine sawicky
This is the second time that I sent Philly soft pretzels to my son in Syracuse New York. Both he and my grandson just love them!


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Great Pretzels!
Feb 11, 2021  |  By Bernard Reca
Born and raised in Philly, we miss the pretzels living in Virginia...great way to enjoy the taste of Philly pretzels again.


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fresh and quick
Feb 6, 2021  |  By STANTON FLEISHMAN
The pretzels were fresh and delivered very quickly.


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Delicious!
Feb 6, 2021  |  By Michael
Nothing better than a Philadelphia pretzel! Delivered fast and brought back so many memories of driving down Rte2 looking LOOKING for the street pretzel man. Snacks for all on the drive back to BY.


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Excellent Pretzels
Feb 6, 2021  |  By Kesha White-Martin
My family and I loved the pretzels and the shipping was super fast!


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pretzels
Jan 30, 2021  |  By Tamara Kline
Very good, but a little stale.
Owner Response:    I'm sorry to hear that the pretzels tasted a bit stale but am glad you still enjoyed them. That is certainly not the quality we are known for. I will reach out to you individually to discuss. Thank you for letting us know so we can continually improve!


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Great!
Jan 28, 2021  |  By Kathy Morrow
Recipient loved the pretzels!


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Wonderful Pretzels
Jan 1, 2021  |  By David
There are 2 things I miss moving from Philadelphia to Atlanta. Real cheesesteaks and soft pretzels. Thanks to my friends at PA General Store I now only miss the cheesesteaks! They arrive fresh and delicious every time!


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Great Gift
Dec 31, 2020  |  By Theresa Miller
I wanted to send a gift that represented Philadelphia and these soft pretzels were perfect! My friends LOVED them! They arrived quickly and were fresh. I will definitely order again.


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Perfect Gift!
Dec 31, 2020  |  By Christine
Sent this as part of a Christmas gift with the medium goody tray and it was the perfect gift! They arrived nice and fresh.


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Everything Was Perfect!
Dec 26, 2020  |  By Lise
Customer service was excellent. Due to storm, my order was delayed due to possible delay. I ordered soft pretzels for my friend. Order went out on different day, received the next day. My friend (who never had a famous Philly soft pretzel!) RAVED. Guess I'll be sending them via Pa. General Store from now on! Thank you!!


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Delicious Pretzels
Dec 21, 2020  |  By Dan Fornace
Now I just need Gritty to come visit me in Seattle too.


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Just like back in the day
Dec 17, 2020  |  By John Davey
I GREW UP IN Philly and moved away some 34 years ago. Found the Genreal Store and it felt so good to receive my pretzels and eanjoy the goood ole times.


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Love it
Dec 17, 2020  |  By Cindy Thompson
Great product that I could never get here!


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Pretzel gift box
Dec 12, 2020  |  By Rachel
Love them. So happy they ship to any state!


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Yum
Dec 12, 2020  |  By Diane Leneghan Tomb
Delicious! Remind me of home!


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Soft pretzels
Dec 12, 2020  |  By Christine sawicky
I usually am able to bring my son soft pretzels when we visit him in Manlius New York but because of COVID we cannot visit. He was asking for some soft pretzels for himself and my grandson and Pa General Store was the only place that would deliver. They came very quickly and fresh!


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Excellent Pretzels
Nov 6, 2020  |  By J.Q.
These pretzels are GREAT! I have placed several orders and the pretzels have always arrived here to me in Florida like right out of the oven. The shipping and packaging is fast. If you live out of State and love these pretzels, order here you will not be disappointed!


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Philadelphia Pretzels
Nov 5, 2020  |  By Joseph McCabe
These were great!


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A Taste Of Home
Oct 31, 2020  |  By Lynne Raboy
Wow! So glad I found you!! I ordered several things, Philly Soft Pretzels, Sweetzels Spice Wafers and Tastycake Dark Chocolate Kandy Kakes. Born and raised in Philadelphia and now living in Florida, you are a Godsend! We cannot get these down here. Everything arrived fresh and in two days. I was a little leary about ordering the pretzels but we microwaved a few right away and they were just like we bought them fresh at the store. We froze the rest. Thank you for being there for us former Philadelphians!
Owner Response:    We are so happy to be here for you! Thank you for your continued business and we look forward to assisting you again soon.


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Soft Pretzels Arrived Fresh!
Oct 29, 2020  |  By Lisa Digiacomo
I was concerned about sending these pretzels a long distance- that they would be soggy or dry. But they weren't! My niece and her dorm buddies loved them. I wish you had included my gift card though. She couldn't tell who sent them.
Owner Response:    I'm so glad your niece and her friends enjoyed the soft pretzels! We do include the gift message on the packing slip which is inside of the shipping box. My apologies if that was an oversight on our part. I often hear that folks may throw out that piece of paper without noticing there's valuable information on it.


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Pleased with pretzels
Oct 22, 2020  |  By Anthony Cirillo
While admittedly I used to buy these for a nickel in grade school, these are the genuine article. They are a treat every once and a while. Heat up well and bring back the memories. Keep baking my friend.


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Just OK - not as good as the last two times we ordered them
Oct 12, 2020  |  By George
I do not know if the producer of the pretzels has changed, but these were definitely overcooked (dark brown) and a bit on the dry side. Not up to the same specs as what we purchased here in the past.
Owner Response:    Thank you for your feedback. Having over-cooked pretzels is certainly not normal. Thank you for letting us know so we may address this concern with our Pretzel vendor. I'm so glad I was able to email you a discount for your next order with us.


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Love our Soft Pretzels
Oct 9, 2020  |  By Isabelle P. Gibson
We loved the arrival of our Philly Soft Pretzels for my husbands birthday. They were not disappointing in any way! We highly recommend this gift pack. This is our second purchase of the gift pack and will continue to give as gifts for family and friends.


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A
Oct 8, 2020  |  By Barbara Piontkowski
Recently I sent the 15 pretzel package to a friend in Pensacola, FL. While she is a sports fan, she is not a Philadelphia sports fan. This "gift" was a nudge! And it was terrific. She loved the idea, devoured the "best pretzels" ever and did allow that the Pennsylvania General Store was a Winner! Thank You, PGS!


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Wonderful!
Oct 5, 2020  |  By Tom Bulger
Memories of buying these pretzels from street vendors. These are the real thing! Excellent packaging and fast shipping.
Owner Response:    We're so happy these bring back great memories for you! We hope to help you again soon.


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Pretzels
Oct 2, 2020  |  By Laura mason
Pretzels they are not philly pretzels I am from south philly
Owner Response:    Thank you for the feedback. I am sorry the soft pretzels were not as you remember from South Philly. There are a handful of pretzel vendors in the city and each certainly have their own recipe and density. The pretzels on your recent order are from the Philly Pretzel Factory. We can certainly look into offering a variety of vendors in the future.


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Philly Pretzel
Oct 1, 2020  |  By Micheal Randolph
I don't have access to philly pretzels here in the Midwest. I usually buy them from WaWa when I'm home in NJ. The pretzels I ordered were good but unfortunately the mustard packets opened in transit and made a mess inside the box. The pretzel salt also opened and was all over the inside of the box.
Owner Response:    I'm so disappointed to hear that the salt and mustard broke open in transit. My apologies. Thank you for letting us know. I will reach out to you via email with a discount for your next order. I've also notified my production team to make sure we are packaging the pretzels in the best way possible to help prevent this from happening again. We appreciate the feedback; this information helps us to improve.


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Pretzels
Oct 1, 2020  |  By Ashulyon Feuratdo
These are the best pretzels in the world!


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Good fresh food
Oct 1, 2020  |  By Anthony Darrell
I will be back to reorder again and again oh and again.


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Linda
Sep 30, 2020  |  By Linda Binkowski
Brought back wonderful memories! Pretzels were very fresh and delivery was right on time.


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Philly pretzels love'em
Sep 24, 2020  |  By KEVIN STEIGER
Most wonderful treat coming directly from Philly.


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Amazing customer service & delicious pretzels!
Aug 30, 2020  |  By Heather Lageman
I cannot say enough good things about my experience! My customer service agent went above and beyond to get the pretzels overnighted to surprise my mom. She exceeded my expectations, wrapped the packaging in a bow as a surprise, and was so kind and communicative. Awesome job!


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excellent
Aug 27, 2020  |  By trish Link
Great service, prompt delivery and yummy pretzels.

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